SHIPPING AND RETURNS POLICY
Thank you for shopping at OntheMuV® operated by OntheMUV, Inc. (“OntheMuv”, “OTM” or “We”, “Us”, or “Our”). If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Payments and Sales
Orders from OTM must comply with all requirements and be accepted by OTM to constitute a sale. We reserve the right not to complete a sale in Our discretion.
We accept credit card payment (Visa and MasterCard). Your credit card will be charged when You place Your order. If we do not fulfill Your order, We will refund Your credit card. We also may accept other forms of payment, such as Paypal, check, money order, or payment plans, but we are not required to do so and only do so where availability is specifically provided for elsewhere on Our Website.
You may only cancel an order before the handling and shipping process has started. If you cancel an order before it is processed, Your purchase price and shipping will be refunded. If You cancel after handling or shipping has started, You must wait to receive the product and go through the Returns process.
Orders usually ship within five (5) to seven (7) business days. Saturday delivery and express shipping may not be available; We reserve the right to offer these options in our discretion. Shipping dates are subject to change without notice and We do not guarantee delivery by a particular date or holiday. Shipping may take as long as ten (10) days inside the United States, and longer for international shipments, although at this time OTM is accepting orders within the Continental U.S. only. Additional costs and fees apply to international shipments. You are responsible for customs, duties and taxes on your purchases. Order tracking may be available in our discretion.
You must provide Your physical street address, since We may not be able to deliver to a post office box. We do not require proof of signature for delivery; You are responsible to be available for receipt of Your package and agree that the package may be left at Your stated destination address in Our or the carrier’s discretion. We ship with a variety of carriers and have discretion to choose which carrier is appropriate for the circumstances of Your order. We may, for example, use the following carriers: USPS, UPS, FedEx, and DHL. If the carrier provides a tracking number, We will update Your order or inform You about this information, if appropriate and possible. Please note that some orders using USPS mail will not have tracking numbers.
Shipping rates vary depending on the products or services You purchase and Your location. Shipping rates are subject to change without notice. Additional shipping charges may apply for international orders or heavy items.
Sometimes unforeseen events may delay your shipment, like extreme weather, internal or vendor-related delays, acts of god, government regulations or actions and so forth, shipments may be delayed. You agree that We are not liable for anything that results from these things that are outside our control or not a result of Our gross negligence or willful misconduct.
Risk of Loss on Orders
All items purchased from OTM are made according to a shipment contract. Risk of loss and title for Your purchases passes to You when We deliver Your purchase to the carrier.
You may return an unused item within 30 days of purchase. If a product We ship is refused or returned to Us for any reason (except where We determine the product was defective when Risk of Loss passed), You are responsible for the original shipping and handling costs and fees – these are not refunded. We only refund You the purchase price. All returned items may be subject to a ten percent (10%) restocking fee in Our discretion. You are responsible for the cost and risk of returning the goods to Us. All products and parts must be returned in their original packaging; no exceptions. You should send the goods to the following address: Onthemuv Inc, 8401 Southern Blvd. Youngstown, OH 44512
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Do Exchanges apply to you?
We try to be as accurate as possible in our product descriptions, but we do not warrant that product descriptions or other content of any OTM Service is accurate, complete, reliable, current, or error-free. If a product offered by Us itself is not as described, Your sole remedy is to return it in unused condition.
This Shipping and Returns Policy is incorporated into our Website User Agreement here
OTM warrants that under normal, personal, residential use, the OntheMuV® miniTREAD® is free from defects in material or workmanship. Parts are warranted for one (1) year from the date of purchase.
OTM’s obligation under this warranty is limited to replacing the defective part(s); or at its option, repairing or replacing (or refund in its sole discretion) the product. For service call 310.873.3133. Warranty coverage is void for defects or damage caused by the use of unauthorized parts or service.
This warranty does not cover product damage attributable to misuse, abuse, neglect, accidents, unauthorized alterations, failure to follow manufacturer’s direction for use or storage, improper maintenance, vandalism, usage for commercial or rental purposes, or “ordinary wear and tear”. This warranty does not cover any separately sold items, parts, or accessories.
There are no other warranties other than expressly set forth herein. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this warranty. No agent or retailer of the OntheMuV® miniTREAD® has authority to modify this warranty in any respect.
OTM SHALL NOT BE HELD LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OR PERFORMANCE OF THIS PRODUCT.
These include – but are not limited to – loss of use of the product; loss of time, enjoyment, or revenue; inconvenience; installation or removal costs; or other incidental or consequential damages.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights; you may also have other rights which vary from state to state. This warranty is valid in the U.S. and Canada only.
CLAIM PROCEDURES: Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received. Any claim for merchandise returns must be packed in all original packaging; no exceptions. We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.
Manufactured and Distributed by: OntheMuV, Inc., PO Box 3474, Los Altos, CA. 94024
For warranty support, keep the original proof of purchase and record the following information:
Serial Number, Date of Purchase and Purchase Location
To register your product warranty, go to www.onthemuv.com/register.
You may purchase the extended warranty for your motorized miniTREAD® or self-powered Sitmill® equipment within 2 weeks of purchase. Refer to our website for additional information, or return to the original point of purchase with the original receipts and they will assist you in purchasing your extended warranty.