Customer Support

 

Successful Support

Here at OntheMUV, we care about providing the most effective help for each of our customers. We have a modernized helpdesk system that takes care of every need!
 
If you have any questions regarding the miniTREAD®, please do not hesitate to call us at (310) 873-3133. We have operators available Monday through Friday from 10:00am—6:00pm CT. To further assist you, we have a 24/7 live chatbot that answers FAQs! We will continue to release additional support videos and be sure to always check our FAQ section below for useful tips! You may also email us at any time at support@onthemuv.com.
 

Things to Keep in Mind:

  • Where’s the remote? You’ll find the remote tucked into a pocket packed securely within the center piece of Styrofoam.  
  • Positioning: Make sure your knees are LOWER than your hips.  We want you to feel engagement of your calves, quads, hamstrings and core but not your hips.  
  • Speed: Start out slowly. Keep your speed between .9 and 1.3mph. This lets you remain easily conversational without being winded.  
  • Muscle Engagement: These speeds sound slow, but because the miniTREAD is motorized and you are seated, it feels like a cross between a bicycle and a treadmill. Try lifting your legs higher as you step for a more intense experience!  
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Frequently Asked Questions

 

What is a miniTREAD®?

The miniTREAD is a way to stay fit while you sit. While seated at your desk, on the couch or at your kitchen table, the miniTREAD helps to burn calories while you ‘walk’. It weighs about 23 lbs and is compact, at 20” x 20’.

Why is the miniTREAD® motorized?

The motorized movement helps keep you motivated for continued use and movement  becomes automatic — almost like being on autopilot.

How is the miniTREAD® different from an exercise bike or elliptical?

The miniTREAD is motorized. Most exercise bikes and ellipticals are not. The motion can best be described as a hybrid of a treadmill and a bike. This allows your calves, hamstrings, quads and core to all be engaged, yet the miniTREAD is much easier and more comfortable to use.

How long should I use the miniTREAD®? How many days per week?

Even 10 minutes can help you feel more energetic.  How long you use it daily depends upon your physical stamina. We recommend starting out slowly and working your way up. 

How portable is the miniTREAD®?

The miniTREAD weighs only about 23 lbs.  Most people store it under their desk or next to their favorite chair when they watch TV.

Is the miniTREAD® safe?

Consulting with a medical professional is always recommended before beginning any exercise regime.  Because the miniTREAD is used from a seated position in your own chair, it is considered safe to use by many physicians.  You do need to be able to lift your legs to use it. WARNING: NEVER STAND on the miniTREAD® equipment. USE ONLY WHILE SEATED.

Is there an app to track my usage? What data will I see?

The miniTREAD remote control will track speed, distance, steps, calories and time. Our goal is to sync with smartphones as well as most of the popular wearables, such as the Fitbit and Apple Watch.  This feature will be forthcoming in an app in 2021.

Can I use it while I’m working or on the phone? Will I feel distracted?

Many people say using the miniTREAD enhances their focus.  Because you’re in a comfortable, seated position and you control the speed, it’s easy to concentrate and stay on task.

What do I do if I lose the remote control?

Replacement units are available on our website: www.onthemuv.com or by contacting support@Onthemuv.com

Does the miniTREAD® equipment have batteries?

The miniTREAD has a power cord that plugs into a standard outlet. The remote control is wired and requires no batteries. The miniTREAD equipment has a manual on/off switch on the unit, however the speed is controlled through the remote control.

What is your return policy?

The miniTREAD is available for purchase with a 30 day guarantee including return postage.  The credit will appear to your method of payment following receipt of the unit in working order in its original packaging. 

We also offer an extended warranty through Safware® for both a 2-Year term or 3-Year term. These warranties cover Accidental Damage and Handling as well as other risk factors. Visit our Extended Warranties Page for more information!

What results can I expect? Short term/long term.

Results will vary. Many people say they notice the benefits right away such as more energy, focus and alertness. We’d love to hear your experiences and feedback!

Do I burn calories while using the miniTREAD®?

Absolutely! On average, one burns between 2 and 3 calories per minute, depending upon the speed and incline.

 

Where is the miniTREAD Remote Console?

You’ll find the remote tucked into a pocket packed securely within the center piece of Styrofoam.

TESTIMONIALS