Onthemuv® Shipping and Returns Policy

Thank you for shopping at OntheMuV® operated by OntheMUV, Inc. (“OntheMuv”, “OTM” or “We”, “Us”, or “Our”). If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

PAYMENTS AND SALES

Orders from OTM must comply with all requirements and be accepted by OTM to constitute a sale. We reserve the right not to complete a sale in Our discretion.

We accept credit card payment (Visa and MasterCard). Your credit card will be charged when You place Your order. If we do not fulfill Your order, We will refund Your credit card. We also may accept other forms of payment, such as Paypal, check, money order, or payment plans, but we are not required to do so and only do so where availability is specifically provided for elsewhere on Our Website.

CANCELLATION

You may only cancel an order before the handling and shipping process has started. If you cancel an order before it is processed, Your purchase price and shipping will be refunded. If You cancel after handling or shipping has started, You must wait to receive the product and go through the Returns process.

SHIPPING

Orders usually ship within five (5) to seven (7) business days. Saturday delivery and express shipping may not be available; We reserve the right to offer these options in our discretion. Shipping dates are subject to change without notice and We do not guarantee delivery by a particular date or holiday. Shipping may take as long as ten (10) days inside the United States, and longer for international shipments, although at this time OTM is accepting orders within the Continental U.S. only. Additional costs and fees apply to international shipments. You are responsible for customs, duties and taxes on your purchases. Order tracking may be available in our discretion.

You must provide Your physical street address, since We may not be able to deliver to a post office box. We do not require proof of signature for delivery; You are responsible to be available for receipt of Your package and agree that the package may be left at Your stated destination address in Our or the carrier’s discretion. We ship with a variety of carriers and have discretion to choose which carrier is appropriate for the circumstances of Your order. We may, for example, use the following carriers: USPS, UPS, FedEx, and DHL. If the carrier provides a tracking number, We will update Your order or inform You about this information, if appropriate and possible. Please note that some orders using USPS mail will not have tracking numbers.

Shipping rates vary depending on the products or services You purchase and Your location. Shipping rates are subject to change without notice. Additional shipping charges may apply for international orders or heavy items.

FORCE MAJEURE

Sometimes unforeseen events may delay your shipment, like extreme weather, internal or vendor-related delays, acts of god, government regulations or actions and so forth, shipments may be delayed. You agree that We are not liable for anything that results from these things that are outside our control or not a result of Our gross negligence or willful misconduct.

RISK OF LOSS ON ORDERS

All items purchased from OTM are made according to a shipment contract. Risk of loss and title for Your purchases passes to You when We deliver Your purchase to the carrier.

RETURNS

You may return an unused item within 30 days of purchase. If a product We ship is refused or returned to Us for any reason (except where We determine the product was defective when Risk of Loss passed), You are responsible for the original shipping and handling costs and fees – these are not refunded. We only refund You the purchase price. All returned items may be subject to a ten percent (10%) restocking fee in Our discretion. You are responsible for the cost and risk of returning the goods to Us. All products and parts must be returned in their original packaging; no exceptions.  You should send the goods to the following address: Onthemuv Inc, 8401 Southern Blvd. Youngstown, OH 44512

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Do Exchanges apply to you?

PRODUCT DESCRIPTIONS

We try to be as accurate as possible in our product descriptions, but we do not warrant that product descriptions or other content of any OTM Service is accurate, complete, reliable, current, or error-free. If a product offered by Us itself is not as described, Your sole remedy is to return it in unused condition.

INCORPORATION

This Shipping and Returns Policy is incorporated into our Website User Agreement here

LIMITED WARRANTY

OTM warrants that under normal, personal, residential use, the OntheMuV® miniTREAD® is free from defects in material or workmanship. Parts are warranted for one (1) year from the date of purchase.

OTM’s obligation under this warranty is limited to replacing the defective part(s); or at its option, repairing or replacing (or refund in its sole discretion) the product. For service call 310.873.3133. Warranty coverage is void for defects or damage caused by the use of unauthorized parts or service.

This warranty does not cover product damage attributable to misuse, abuse, neglect, accidents, unauthorized alterations, failure to follow manufacturer’s direction for use or storage, improper maintenance, vandalism, usage for commercial or rental purposes, or “ordinary wear and tear”. This warranty does not cover any separately sold items, parts, or accessories.

There are no other warranties other than expressly set forth herein. Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this warranty. No agent or retailer of the OntheMuV® miniTREAD® has authority to modify this warranty in any respect.

OTM SHALL NOT BE HELD LIABLE FOR INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OR PERFORMANCE OF THIS PRODUCT.

These include – but are not limited to – loss of use of the product; loss of time, enjoyment, or revenue; inconvenience; installation or removal costs; or other incidental or consequential damages.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights; you may also have other rights which vary from state to state. This warranty is valid in the U.S. and Canada only.

CLAIM PROCEDURES: Claims for defective merchandise must be made within ONE year from invoice date. Claims for missing parts must be made within 60 calendar days after the merchandise is received. Any claim for merchandise returns must be packed in all original packaging; no exceptions. We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. It is our policy to replace parts whenever possible. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.

Manufactured and Distributed by: OntheMuV, Inc., PO Box 3474, Los Altos, CA. 94024

For warranty support, keep the original proof of purchase and record the following information:

SERIAL NUMBER, DATE OF PURCHASE AND PURCHASE LOCATION

To register your product warranty, go to www.onthemuv.com/register.

You may purchase the extended warranty for your motorized miniTREAD® or self-powered Sitmill® equipment within 2 weeks of purchase. Refer to our website for additional information, or return to the original point of purchase with the original receipts and they will assist you in purchasing your extended warranty.

EXTENDED WARRANTY: TERMS AND CONDITIONS FITNESS EQUIPMENT PROTECTION PLAN

Plan Administrator:
SAFEWARE
5700 Perimeter Dr. Ste. E.
Dublin, OH 43017
(800) 800-1492
www.safeware.com

If you purchase a miniTREAD®, there is an option within the first 60 days post-purchase of your miniTREAD to also purchase an extended warranty:

• Personal or Home Use: 2 years or 3 years including ADH (Accidental Damage from Handling)
• Light Commercial Use (defined below): 2 years or 3 years including ADH (Accidental Damage from Handling)

The extended warranty is serviced by Safeware above and you must ship the product in its original packaging.  There is no in-home, emergency or in-depot warranty at this time.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY: This is a legal contract. By purchasing it, You understand that it is
such a contract and acknowledge that You have had the opportunity to read the terms and conditions set forth herein. It describes
the protection You will receive in return for payment by You. Please keep this document in a safe place along with the POP You
received when You purchased Your Product, as You may need them to verify Your coverage at the time of service. You must
maintain the Product as recommended by the manufacturer’s owner’s manual or product warranty. Refer to the POP to determine
the term of this Plan.

IMPORTANT CONSUMER INFORMATION: If Your Product is exchanged by the manufacturer or Selling Retailer, You must advise
the Administrator in writing at 5700 Perimeter Dr. Ste. E. Dublin OH 43017, Attn: ESP Administration or call (800)-800-6132 with
the date of exchange, make, model, and serial number of the replacement product within 10 days of the exchange. In the event
of such exchange, the coverage period shall not exceed the original Plan expiration date.

NOTICE: (1) THE SELLING RETAILER MAY BE RETAINING A PORTION OF ITS SELLING PRICE. THE PURCHASE OF THIS PLAN IS NOT
REQUIRED TO EITHER PURCHASE YOUR PRODUCT OR TO OBTAIN FINANCING. (2) ANY PERSON WHO KNOWINGLY AND WITH
INTENT TO INJURE, DEFRAUD OR DECEIVE ANY INSURER AND FILES A STATEMENT OF CLAIM OR ANY APPLICATION CONTAINING
FALSE, INCOMPLETE OR MISLEADING INFORMATION IS GUILTY OF A FELONY OF THE THIRD DEGREE.

DEFINITIONS:

(1) “Provider”, “Obligor”, “We”, “Us” and “Our” mean the company obligated under this Plan: National Product Care Company in
all states except; in Texas where it is National Product Care Company dba Texas National Product Care Company, Inc.; in
Washington where it is Service Plan, Inc; and in Arizona, Florida, and Oklahoma where it is Service Saver, Incorporated (Florida
license number 80173, Oklahoma license number 44198049). All are located at 175 West Jackson Blvd., Chicago, Illinois 60604,
(800) 209-6206.;
(2) “Administrator” and “SAFEWARE”, mean Safeware, The Insurance Agency Inc. (Texas license number 184), in all states except
in Alabama, Arkansas, Georgia, Minnesota, Missouri, Montana, Nevada, New Mexico, Oregon, Utah, and Wyoming where it is
Safeware Inc., except in Florida, Indiana, Kentucky, Maryland, New Jersey, New York, and Oklahoma where it is Safeware Group
Inc., except in Arizona, New Hampshire, and Wisconsin where it is Safeware, except in Vermont where it is Safeware Group.
All are located at 5700 Perimeter Drive, Suite E, Dublin, OH 43017 (800) 800-1492.;
(3) “Deductible” means the amount You are required to pay for covered repairs and replacements;
(4) “Failure” means the failure of Your Product to perform its intended function due to mechanical or electrical breakdown
resulting from defects in materials or workmanship during normal usage of Your Product;
(5) “Plan” means the terms, conditions, limitations, exceptions, and exclusions, including Your Product Proof of Purchase;
(6) “Product” means the item(s)shown on the POP, which You purchased, and which is covered by this Plan;
(7) “Proof of Purchase” and “POP” mean the Declaration Page, or sales invoice, or sales receipt, which shows the Plan You
purchased.
(8) “Selling Retailer” means the entity selling the Product and this Plan;
(9) “You” and “Your” refer to the purchaser of the Product(s) covered by this Plan or to the person to whom this Plan was properly
transferred.

PRODUCT ELIGIBILITY: This Plan covers Products purchased as new or remanufactured and manufactured for use in the United
States. For new Products, the manufacturer’s warranty must be valid within the United States and provide a minimum of 1-year
parts and labor coverage for cardiovascular equipment and a minimum of 1-year parts for strength training equipment. For
remanufactured products to be eligible for coverage, the Selling Retailer must provide a minimum of 90 days parts and labor
coverage. Residential Coverage Plans only cover residential use of Your Product. Light Commercial Coverage Plans are available
only for Products used in certain commercial environments including, but not limited to, hotels, motels, multi-housing, country
clubs, homeowner’s associations, corporations, senior living centers, hospitals, schools, churches and police and fire stations.
Products used in Full Commercial/dues-facility gyms, spas, colleges or universities and health clubs where the primary source of
income is fitness/membership dues, are excluded from coverage, unless You have purchased the additional Full Commercial
Coverage Plan. Accessories and/or add-on options purchased separately and not essential to the basic function of the Product are
not eligible for coverage, unless originally covered under the manufacturer’s parts and labor warranty for at least 90 days.

DEDUCTIBLE: There is no Deductible required to obtain service on Your Product.

WHAT IS COVERED: We agree to repair or replace Your Product in the event Your Product is rendered inoperable due to a
mechanical or electrical Failure during the term of this Plan, if the Product is not covered under any insurance, warranty, guarantee
and/or Plan. Parts used to repair or replace Your Product may be new, used, refurbished, and/or non-original manufacturer parts
that perform to the factory specifications of Your Product. This Plan does not cover repair or replacement of the Product for any
of the causes, or provide coverage for any losses set forth in the section entitled “WHAT IS NOT COVERED” below. Coverage does
not apply to accessories that are used in conjunction with or to enhance the performance of the Product, unless the manufacturer
considers the accessory integral to the operation of the Product and the accessory is covered under the manufacturer’s parts and
labor warranty.

1. Residential Equipment Parts and Labor Plan: If You purchased this Plan, in the event of a covered claim, We will furnish
labor and/or parts required to repair the mechanical or electrical Failure of Your Product. In lieu of repairing the Product,
We reserve the right, at Our sole discretion, to replace Your Product with a product of equal or similar features and
functionality. If Your Product is replaced, We will have no further obligation to repair or replace Your Product and You
will not be entitled to make any further claims under this Plan.

2. Residential or Commercial Equipment Labor Only Plan or Labor Boost Plan: If You purchased this Plan, in the event of
a covered claim, We will furnish the labor required to repair the mechanical or electrical Failure of Your Product. This
Plan covers the labor required to install parts provided by the manufacturer during the manufacturer’s parts warranty, if
the laboris not covered by the manufacturer. This Plan does not provide coverage for replacement parts, components,
or labor during the manufacturer’s labor warranty. You will not be eligible for a product replacement, even if it is
determined the Product is not repairable.

3. Commercial Equipment Parts and Labor Plan: If You purchased this Plan, in the event of a covered claim, We will furnish
labor and/or parts required to repair the mechanical or electrical Failure of Your Product within 30 days of the date of
filing of Your claim. In lieu of repairing the Product, We reserve the right, at Our sole discretion, to replace Your Product
with a product of equal or similar features and functionality, so long as that replacement Product has at least a 90-day
parts and labor warranty included. If Your Product is replaced, We will have no further obligation to repair or replace Your
Product and You will not be entitled to make any further claims, related to this Product, under this Plan. In the event that
the Product was financed through an equipment lease or other financing arrangement, then You will be given the
opportunity to purchase a replacement Plan up to the original term of coverage at the original prorated annual coverage
cost for the Product when originally purchased.

4. Commercial Equipment Parts Only Plan: If You purchased this Plan, in the event of a covered claim, We will furnish the
parts required to repair the mechanical or electrical Failure of Your Product. This Plan does not provide coverage for any
labor charges, You will not be eligible for a Productreplacement, even if it is determined the Product is not repairable.
Technological advances may result in a replacement product with a lower selling price than Your original Product. No refunds will
be made based on the replacement product cost difference. If Your Product is not repairable and a replacement product is not
available within 30 days, We will reimburse You up to the original purchase price of Your Product, excluding taxes and less claims
paid, if any, within 10 business days and this Plan will be fulfilled and all obligations satisfied. In no event shall We or the
Administrator be liable for any damages as a result of the unavailability of repair parts. You may be required to ship or deliver the
defective Product prior to receiving reimbursement or a replacement product. Any and all parts or units replaced under this Plan
become Our property in their entirety.

ADDITIONAL COVERAGES TO YOUR PLAN:

1. POWER SURGE PROTECTION: This Plan also covers the Failure of Your Product resulting from a power surge caused by
power outage while Your Product is properly connected to a surge protector approved by the Underwriter’s Laboratory.
POWER SURGE DOES NOT COVER DAMAGES CAUSED BY IMPROPER INSTALLATION OR CONNECTION TO AN INCORRECT
POWER SOURCE OR DIRECT LIGHTNING STRIKES.

2. BATTERY COVERAGE: If Your Products has a manufacturer installed battery, this Plan also covers a one-time replacement
of that battery for mechanical or electrical failure, excluding consumed batteries.

3. ACCIDENTAL DAMAGE FROM HANDLING: If You purchased a Plan that provide coverage for Accidental Damage from
Handling (“ADH Coverage”), as stated on your POP, This Plan also covers Failure of Your Product resulting from sudden
and unforeseen accidental damage to Your Product, provided such damage was in the course of regular use of the Product
by You, subject to the Plan exclusions and limit of liability stated below.

ADH Coverage does not provide protection against wear and tear, theft, mysterious disappearance, misplacement, lost
parts, viruses, reckless, abusive, willful, or intentional conduct associated with handling and use of the Product, cosmetic
damage and/or other damage that does not affect unit functionality, or damage caused during shipment between You and
Our service providers. If protective items such as covers, carrying cases or pouches, etc. were provided or made available
for use with Your Product, it is expected that You will continually use these accessories for protection against damage to
Your Product. “Abuse” is defined as Your intentional non-utilization of protective items during the use of Your Product, or
Your treatment of the Product(s) in a harmful, injurious, or offensive manner that may result in its damage. Any resultant
damage from this type of treatment is NOT covered by ADH Coverage

NO LEMON GUARANTEE: For Products purchased as New. Starting after the manufacturer’s warranty period, if We have completed
3 service repairs for the same problem on an individual component of Your Product and if that Product component requires a 4th
repair for the identical problem as determined by Us, We reserve the right to replace Your Product with one of equal or similar
features and functionality, not to exceed the original purchase price of Your Product, excluding shipping, handling, and taxes, or
reimburse You up to the original purchase price of Your Product, excluding taxes and less claims paid, if any, within 30 days. Once
a Product is replaced, then this Plan is considered fulfilled and We shall have no further obligation to provide service under this
Plan. Preventative maintenance checks, cleaning, product diagnosis, customer education, accessory repairs/replacements,
computer software related problems, claims during the manufacturer’s warranty and any unauthorized repairs done outside of the
USA are not considered repairs for the purposes of this NO LEMON GUARANTEE.

PLACE OF SERVICE: If Your Plan includes In-Home/On-Site Service, We will arrange for Your Product to be serviced at Your
residence or place of business, provided You have prepared the following provisions: (1) accessibility to the Product; (2) a nonthreatening and safe environment; and (3) an adult over the age of 18 to be present for the period of time Our authorized technician is scheduled for service and while Our authorized technician is on Your property servicing Your Product. In the event it is necessary
to continue certain repair services at the repair center, You may be required to ship/transport the Product to the designated repair
center; in such circumstances, the shipping/transportation charges will be covered by this Plan. In-Home/On-Site Service will be
provided by the authorized service provider, at no charge to You, for covered Failures, during regular business hours, local time,
Monday through Friday, except holidays.

If Your Plan includes Depot Service, You will be responsible for shipping and insurance of the Product to the designated Depot
Center. We will pay for return shipping of the Product to Your residence or place of business. If Your Product qualifies for Carry-In Service, You are responsible for transporting Your Product to and from the designated service center. If We require You to ship Your Product, any shipping charges will be Your responsibility. If Your Plan originally included Carry-In, Depot or Mail-In service,
but has been built-in and rendered as a permanent fixture inside or outside of Your residence or place of business and You are
unable to transport or ship the Product in accordance with the terms and conditions of this Plan, You will be responsible for the onsite service call charge. The service call charge is payable to the servicer at the time of service. If Our diagnosis indicates that the Failure is not covered by this Plan; You may be responsible for all service fees incurred for such diagnosis.

EMERGENCY SERVICE: Emergency service is available. If after 6:00 PM Eastern Time, You require service, You may contact any
manufacturer authorized service repair facility. Mail us Your original repair bill and a copy of this Plan for reimbursement. ALL
COVERAGES AND EXCLUSIONS IN THIS PLAN WILL APPLY.

HOW TO FILE A CLAIM: If You need to file a claim under this Plan, You must contact the Administrator for the appropriate
authorized service center. Go to Safeware.com to submit a claim, or call the toll-free number at (800) 800-6132 between
the hours of 8:00 AM and 6:00 PM eastern time. For faster service, please have Your Proof of Purchase available when You contact
the Administrator. THIS PLAN MAY BECOME VOID IF YOU MAKE UNAUTHORIZED REPAIRS. When You receive authorization for
repairs, the service representative will advise You of the designated service center. A copy of the POP, and a brief written
description of the problem must accompany Your Product. We will not be liable for freight charges or damage due to improper
packaging. Do not return Your Product to Your Selling Retailer unless so instructed by the Administrator. If Your Plan expires during
the time of an approved repair or replacement, this Plan is extended until the repair or replacement has been completed.

WHAT IS NOT COVERED: THIS PLAN DOES NOT COVER ANY LOSS, REPAIRS OR DAMAGE CAUSED BY OR RESULTING FROM:
(A) IMPROPER PACKAGING AND/OR TRANSPORTATION DAMAGE DURING SHIPMENT TO A SERVICE CENTER OR RELOCATIONOF
THE COVERED EQUIPMENT;
(B) INSTALLATION, REMOVAL, REINSTALLATION OR IMPROPER INSTALLATION OF COMPONENTS, UPGRADES, ATTACHMENTS,
SOFTWARE, SOFTWARE UPGRADES OR PERIPHERALS;
(C) PRODUCTS AND/OR COMPONENTS THAT ARE USED IN APPLICATIONS THAT REQUIRE CONTINUOUS BUSINESS AND/OR
COMMERCIAL OPERATION UNLESS A COMMERCIAL PLAN IS PURCHASED, OR ARE USED IN PROFESSIONAL DUES PAYING FITNESS
CENTERS UNLESS ADDITIONAL COVERAGE IS PURCHASED, OR COIN-OPERATED PRODUCTS;
(D) RIOT, NUCLEAR RADIATION, WAR OR HOSTILE ACTION, RADIOACTIVE CONTAMINATION, ETC.;
(E) INADEQUATE PLUMBING, ELECTRICAL OR GAS SERVICE;
(F) INTERRUPTION OF GAS OR ELECTRICAL SERVICE;
(G) NEGLECT, NEGLIGENCE, MISUSE, ABUSE, INTENTIONAL PHYSICAL / MECHANICAL / ELECTRONIC DAMAGE, PHYSICAL
DAMAGE OR MALICIOUS MISCHIEF, THEFT OR MYSTERIOUS DISAPPEARANCE, VANDALISM, RUST, CORROSION, PET DAMAGE,
ANIMAL, OR INSECT INFESTATION, ETC., TO THE COVERED PRODUCT OR ANY COMPONENT;
(H) CAUSES BEYOND YOUR CONTROL SUCH AS ENVIRONMENTAL CONDITIONS, EXPOSURE TO WEATHER CONDITIONS OR ACTS
OF NATURE INCLUDING, BUT NOT LIMITED TO: FIRE, FLOODS, SMOKE, SAND, DIRT, LIGHTNING, MOISTURE, WATER DAMAGE OF
ANY KIND, WHETHER FROM FRESH WATER, SALTWATER OR OTHER WATER INTRUSION, STORMS, WIND OR WINDSTORM, HAIL,
EARTHQUAKE, SNOW, FREEZING, ETC.;
(I) REPAIRS NECESSITATED BY OPERATION OUTSIDE THE MANUFACTURER OPERATIONAL OR ENVIRONMENTAL SPECIFICATIONS;
(J) BATTERY FAILURE BEYOND THE ONE-TIME BATTERY REPLACEMENT OR BATTERY LEAKAGE (UNLESS BATTERY FAILURE OR
LEAKAGE IS CAUSED BY A COVERED EVENT), OR DAMAGE CAUSED BY BATTERY FAILURE OR LEAKAGE;
(K) COLLISION WITH ANOTHER OBJECT, COLLAPSE, EXPLOSION, LIQUID SPILLAGE OF ANY KIND BY ANY MEANS;
(L) ACCIDENTAL DAMAGE, UNLESS AN ADH PLAN WAS PURCHASED, INCLUDING PHYSICAL/MECHANICAL/ELECTRONIC DAMAGE
CAUSE BY DROPPING, COLLISONS, OR SPILLS;
(M) IMPROPER OR INADEQUATE STORAGE;
(N) DAMAGE TO A COVERED PART CAUSED BY A NON-COVEREDPART;
(O) IMPROPER INSTALLATION OF CUSTOMER REPLACEABLE COMPONENTS, MODULES, PARTS AND/OR INSTALLATION OF
INCORRECT PARTS, UNLESS THE INCORRECT PARTS WERE PROVIDED UNDER A PRIOR WARRANTY CLAIM;
(P) ANY RESULTANT MALFUNCTION OR DAMAGE OF OR TO AN OPERATING PART OF THE COVERED PRODUCT FROM FAILURE
TO PROVIDE MANUFACTURER’S RECOMMENDED MAINTENANCE OR OPERATION/STORAGE OF THE COVERED PRODUCT IN
CONDITIONSOUTSIDE MANUFACTURER SPECIFICATIONS OR USE OF A COVERED PRODUCT IN SUCH A MANNER AS WOULD VOID
COVERAGE UNDER THE MANUFACTURER’S WARRANTY OR THAT ARE USED IN A MANNER INCONSISTENT WITH THE DESIGN OF
THE EQUIPMENT OR MANUFACTURER INSTRUCTIONSOR SPECIFICATIONS;
(Q) OPERATIONAL ERRORS ON THE PART OF THE CONSUMER IN SUCH A MANNER AS WOULD VOID COVERAGE UNDER THE
MANUFACTURER’SWARRANTY;
(R) REMOVAL, INSTALLATION, REINSTALLATION, UNAUTHORIZED REPAIR, UNAUTHORIZED MODIFICATION OR ADJUSTMENT,
ALTERATION OR MANIPULATION, OF ANY INTERNAL COMPONENT OR COVERED PRODUCT MADE BY ANYONE OTHER THAN AN
AUTHORIZED SERVICE TECHNICIAN IN SUCH A MANNER AS WOULD VOID COVERAGE UNDER THE MANUFACTUER’S WARRANTY;
(S) LOSS OF POWER, IMPROPER USE OF ELECTRICAL/POWER, POWER “BROWN-OUT”,OR POWER OVERLOAD;
(T) COVERED PRODUCTS SUBJECT TO A MANUFACTURER RECALL REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR
SUCH REPAIRS;
(U) EQUIPMENT SOLD WITHOUT A MANUFACTURER’S WARRANTY OR “AS IS”;
(V) COVERED PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS;
(W) CONSEQUENTIAL DAMAGES OR DELAY IN RENDERING SERVICE UNDER THIS CONTRACT, OR LOSS OF USE OR DATA DURING
THE PERIOD THE COVERED PRODUCT IS AT AN AUTHORIZED REPAIR FACILITY OR OTHERWISE AWAITING PARTS;
(X) NON-FAILURE PROBLEMS, INCLUDING BUT NOT LIMITED TO, NOISES, SQUEAKS, UNLESS THEY ARE AN INDICATION OF
ABNORMAL WEAR, OR CONNECTED TO A COVERED FAILURE;
(Y) NORMAL PERIODIC OR PREVENTATIVE MAINTENANCE, INCLUDING BUT NOT LIMITED TO,
ALIGNMENTS, TIGHTININGS, LUBRICATIONS,USER EDUCATION,OR SET UP ADJUSTMENTS;
(Z) CLEANINGS OR ANY REPAIR COVERED BY A MANUFACTURER WARRANTY, PLAN OR OTHER INSURANCE;
(AA) REPAIRS FOR COSMETIC DAMAGE OR IMPERFECTIONSOR TO STRUCTURAL ITEMS;
(AB) FAILURE TO PRODUCT ATTACHMENTSNOT PROVIDED BY THE MANUFACTUREROR INCLUDED IN THE ORIGINAL SALE;
(AC) REPAIR OR REPLACEMENT COSTS FOR LOST COMPONENTS NOT ORIGINALLY COVERED BY THE MANUFACTURER’S
WARRANTY OR ARE CONSIDERED EXPENDABLE OR CONSUMER REPLACEABLE ITEMS OR ANY NON-OPERATING OR NON-MOTOR
DRIVEN MECHANICAL PART, INCLUDING BUT NOT LIMITED TO, NON FUNCTIONAL PLASTIC PARTS, OR OTHER PARTS SUCH AS
ACCESSORY CABLES, CONSUMED BATTERIES, BELTS (EXCEPT FOR ONE TIME REPLACEMENTS OF DRIVE BELTS AND WALKING
BELTS), BOLTS, CABINETS, ACCESSORY CORDS, DIALS, DOORS, FINISH DEFECTS, FRAMES, HANDLES, HINGES, KEYS, KNOBS,
LATCHES, LED’S, LCD’S, LIGHTS,ORNAMENTATION, PAINT, PLASTICBODYOR MOLDING, RACKS,SEATS (EXCEPT SEAT MECHANISM
FAILURE), SHELVES, SOFTWARE MEDIA, SUPPORTS, SUSPENSION, OR ANY OTHER PARTS OR MATERIALS WHICH ARE DESIGNED
TO BE CONSUMED DURING THE LIFE OF THE COVERED PRODUCT THAT WOULD NOT BE COVERED BY THE MANUFACTURER’S
WARRANTY;
(AD) LIABILITY OR DAMAGE TO PROPERTY, OR INJURY, OR DEATH TO ANY PERSON ARISING OUT OF THE OPERATION,
MAINTENANCE OR USE OF THE COVERED PRODUCT;

(AE) COSTS ASSOCIATED WITH TEARING APART WALLS, CARPETING, FLOORS AND CABINETRY ASSOCIATED WITH CUSTOM
INSTALLATIONS;
(AF) SERVICE OR REPLACEMENTOUTSIDE OF THE UNITED STATES OF AMERICA OR CANADA;
(AG) SERVICE EVENTS NOT REPORTED DURING THE TERM OF THE PLAN;
(AH) ANY TAXE S ASSOCIATED WITH THE REPLACEMENT OF A PRODUCT, WHETHER PARTIAL REPLACEMENT OR FULL
REPLACEMENT;
(AI) ALL NON-FUNCTIONAL PARTS, INCLUDING BUT NOT LIMITED TO, BIKE PEDALS STRAPS, CASINGS, COVERS SHROUDS,
ENDCAPS, HAND GRIPS; OR UPHOLSTERY
(AJ) SERVICE OR REPAIR NOT AUTHORIZAED BY ADMINISTRATOR.
WE SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY
DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN
SERVICE OR THE INABILITY TO RENDER SERVICE.
YOU ARE RESPONSIBLE FOR BACKING UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND PRIOR TO COMMENCEMENTOF
ANY REPAIR. THIS PLAN DOES NOT COVER RESTORATION OF SOFTWARE OR DATA, OR DATA RETRIEVAL TO YOUR COVERED
PRODUCT.
IF YOUR COVERED PRODUCT EXPERIENCES A FAILURE OR DAMAGE THAT IS EXCLUDED FROM COVERAGE UNDER THIS SECTION
OR IN THE EVENT OF A REPAIR INCIDENT WHEREIN THERE IS A “NO PROBLEM FOUND” DIAGNOSIS FROM THE MANUFACTURER
OR A MANUFACTURER-AUTHORIZED REPAIR SOURCE, THEN YOU ARE RESPONSIBLE FOR ALL REPAIR COSTS INCLUDING
SHIPPING COSTS AND/OR THE COST OF ON-SITE SERVICE.
SHOULD THE MANUFACTURER OF YOUR PRODUCT BECOME INSOLVENT OR SUBJECT TO BANKRUPTCY PROCEEDINGS OR THE
MANUFACTURER NO LONGER PROVIDE PRODUCT SUPPORT AND ALL PARTS SOURCES HAVE BEEN EXHAUSTED DURING THE
COVERAGE PERIOD OF THIS PLAN, ADMINISTRATOR AND WE SHALL BE EXCUSED FROM PERFORMANCE HEREUNDER AND YOU
SHALL BE RECEIVE A FULL REFUND OF THE PURCHASE PRICE PAID BY YOU FOR THE PLAN LESS CLAIMS PAID.

CONDITIONS:
1. PLAN TERMS:
New Equipment, Residential and Commercial Parts and Labor Plans: Coverage under these Plans begin on the date of
product purchase or date of installation by the Selling Retailer (proof of installation date will be required if different from
product purchase date) and continues for the period of time defined on Your sales receipt. This Plan is inclusive of the
manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during
the term of the manufacturer’s warranty. During the manufacturer’s warranty period, any parts, labor, on-site service or
shipping costs covered by that warranty are the sole-responsibility of the manufacturer; upon expiration of the shortest
portion of the manufacturer’s original parts and/or labor warranty, this Plan continues to provide many of the
manufacturer’s benefits as well as certain additional benefits listed within this Plan, and will furnish replacement parts
and/or labor necessary to restore Your covered product to standard manufacturer’s operating condition.
New Equipment, Residential and Commercial Labor Only Plans: Coverage under this Plan begins on the date of product
purchase or date of installation by the Selling Retailer (proof of installation date will be required if different from product
purchase date) and continues for the period of time defined on Your sales receipt. This Plan is inclusive of the
manufacturer’s labor warranty; it does not replace the manufacturer’s labor warranty, but provides certain additional
benefits during the term of the manufacturer’s warranty. During the manufacturer’s warranty period, any parts, labor or
on-site service or shipping costs covered by that warranty are the sole responsibility of the manufacturer; upon expiration
of the shortest portion of the manufacturer’s original labor warranty, this Plan will furnish the labor necessary to restore
Your covered product to standard manufacturer’s operating condition.
Remanufactured Equipment, Residential and Commercial Parts and Labor Plans: Coverage under this Plan begins on the
date of product purchase or date of installation by the Selling Retailer (proof of installation date will be required if different
from product purchase date) and continues for the period of time defined on Your sales receipt. This Plan is inclusive of
the Selling Retailer’s 90-day warranty; it does not replace the Selling Retailer’s warranty; and provides certain additional
benefits during the term of the Selling Retailer’s warranty. During the Selling Retailer’s warranty period, any parts, labor,
on-site service or shipping costs covered by that warranty are the sole responsibility of the Selling Retailer; upon expiration
of the retailer’s warranty, this Plan continues to provide many of the manufacturer’s and/or retailer’s warranty benefits, as
well as certain additional benefits listed within this Plan, and will furnish replacement parts and/or labor necessary to
restore Your covered product to standard manufacturer’s operating condition.
Remanufactured Equipment, Residential and Commercial Labor Only Plans: Coverage under this Plan begins on the date
of product purchase or date of installation by the Selling Retailer (proof of installation date will be required if different
from product purchase date) and continues for the period of time defined on Your sales receipt. This Plan is inclusive of
the Selling Retailer’s 90-day warranty; it does not replace the Selling Retailer’s warranty; and provides certain additional
benefits during the term of the Selling Retailer’s warranty. During the Selling Retailer’s warranty period, any parts, labor,
on-site service, or shipping costs covered by that warranty are the sole responsibility of the Selling Retailer; upon expiration
of the retailer’s warranty, this Plan will furnish the labor necessary to restore Your covered product to standard
manufacturer’s operating condition.

2. LIMIT OF LIABILITY: If you purchased a Labor Only or Labor Boost Plan, as stated on your POP, the total amount that We will pay for
labor for repairs made in connection with all claim that You make pursuant to this Plan shall not exceed one thousand dollars ($1,000.00).

Unless otherwise stated above, the total amount that We will pay for repairs or replacement made in connection with all
claims that You make pursuant to this Plan shall not exceed the original purchase price of Your Product, less taxes. In the
event We make payments for repairs, which in the aggregate, are equal to the original Product purchase price or We replace
Your Product, We will have no further obligations under this Plan. IN NO EVENT SHALL THE TOTAL OF ALL CLAIMS OR
REPLACEMENTS EXCEED THE ORIGINAL PRICE PAID BY YOU FOR THE COVERED PRODUCT, LESS TAXES.

3. RENEWABILITY: This Plan is not renewable.

4. TRANSFERABILITY: This Plan is transferable by the original purchaser for the balance of the original extended protection
period. If You transfer ownership of Your Product, this Plan may be transferred by sending to the Administrator within
10 days of the transfer, at the address above, a copy of this Plan and Your POP, along with the name, address, and phone
number of the new owner, and the date of new ownership. The manufacturer’s warranty may not be transferrable. This
Plan does not replace the manufacturer’s warranty and provides no coverage therein, except as noted above. The
Replacement Plan is not transferable.

5. TERRITORIES: The Plan territory is limited to the United States of America, including the District of Columbia, only. It does
not include Canada or U.S. territories including Guam, Puerto Rico, or U.S. Virgin Islands.

6. SUBROGATION: If You have a right to recover against another party for anything We have paid under this Plan, Your rights
shall become Our rights. You shall do whatever is necessary to enable Us to enforce these rights. We shall recover only
the excess after You are fully compensated for Your loss.

7. DISPUTE RESOLUTION – ARBITRATION: This Plan requires binding arbitration if there is an unresolved dispute between
You and Us concerning this Plan (including the cost of, lack of or actual repair or replacement arising from a breakdown).
Under this Arbitration provision, You give up Your right to resolve any dispute arising from this Plan by a judge and/or a
jury. You also agree not to participate as a class representative or class member in any class action litigation, any class
arbitration, or any consolidation of individual arbitrations. In arbitration, a group of three arbitrators (each of whom is an
independent, neutral third party) will give a decision after hearing Your and Our positions. The decision of a majority of
the arbitrators will determine the outcome of the arbitration and the decision of the arbitrators shall be final and binding
and cannot be reviewed or changed by, or appealed to, a court of law. Any dispute on the application of this arbitration
provision will be made by the local court of law in the county and state where You live. Notwithstanding this arbitration
provision, You are not prohibited from bringing an action in Small Claims Court to resolve Your dispute.

The Consumer Arbitration Rules of the American Arbitration Association (www.adr.org) will apply to any arbitration under
this Plan. To start arbitration, either You or We must make a written demand to the other party for arbitration. This
demand must be made within 1 year of the earlier of the date the breakdown occurred or the dispute arose or the
applicable statute of limitations period, whichever is longer. You and We will each separately select an arbitrator. The two
arbitrators will select a third arbitrator called an “umpire.” All costs and expenses of the arbitration will be shared equally
by You and Us. Unless otherwise agreed to by You and Us, the arbitration will take place in the county and state in which
You live. The procedural rules for arbitration shall be governed by the Federal Arbitration Act (9 U.S.C.A. § 1 et. seq.) and
not by any state law concerning arbitration. The rules of the American Arbitration Association (www.adr.org) will apply to
any arbitration under this Plan. The laws of the state of Illinois (without giving effect to its conflict of law principles) govern
all substantive matters arising out of or relating to this Plan and all transactions contemplated by this Plan, including,
without limitation, the validity, interpretation, construction, performance, and enforcement of this Plan.

8. CANCELLATION: You may cancel this Plan by informing the Selling Retailer of Your cancellation request within 30 days of
the purchase of the Plan and You will receive a 100% refund of the full purchase price of Your Plan. If Your cancellation
request is made more than 30 days from the date of purchase, You will receive a pro-rata refund of the Plan purchase
price, minus the cost of repairs made (if any), and minus an administrative fee not to exceed $25 or 10% of the Plan purchase price, whichever is less, unless otherwise provided by state law. The cancellation provisions in this Plan only apply to the original purchaser of this Plan. Any refund due to You will be credited to any outstanding balance of Your
account, and the excess, if any shall be refunded to You.

We may not cancel this Plan except for fraud, material misrepresentation or non-payment of the Plan purchase price by
You. If We cancel this Plan, We must provide You with a written notice at least 15 days prior to cancellation at Your last
known address, with the effective date for the cancellation and the reason for cancellation. If We cancel this Plan, You
will receive a refund based upon 100% of the unearned pro-rata Plan purchase price.

9. INSURANCE: This is not a contract of insurance. The Obligations of the Provider under this Plan are insured by a
reimbursement insurance policy issued by Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois 60604,
(800) 209-6206. If the Obligor fails to provide service or pay a claim within 60 days, after proof of loss has been provided,
you may submit your claim directly to the insurer at the above address. In Washington: Obligations of the Obligor under
this Plan are backed by the full faith and credit of the Obligor.

10. ENTIRE PLAN: This Plan, including the terms, conditions, limitations, exceptions, and exclusions, and the Proof of
Purchase for Your Product, constitutesthe entire agreement and no representation, promise or condition not contained
herein shall modify these items, except as required by law.

STATE DISCLOSURES:
The Plan is amended, and the language below governs if You purchased this Plan in a state listed below.

Alabama
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
All referencesto the state of “Illinois” are replaced with “Alabama”.
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Arizona
WHAT IS NOT COVERED is amended as follows: Exclusion (A) does not apply to conditions occurring prior to the sale of the Product
by the Obligor, its assignees,subcontractors and/or representatives.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows: Arbitration does not preclude the consumer’s
right to file a complaint with the Arizona Department of Insurance Consumer Affairs Division, (800) 325-2548.
CONDITIONS – Section 8 Cancellation is amended as follows: If Your written notice of cancellation is received prior to the expiration
date, the Administrator shall refund the remaining pro-rata Plan purchase price, regardless of prior services rendered under the
Plan.

Arkansas
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be applied to refunds not paid or credited within 45 days of receipt of the returned Plan.
CONDITIONS – Section 9 Insurance is amended as follows:
“A claim submitted to the insurer may include a claim of the unearned premium in the event of a cancellation”.

California
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety and replaced with the following:
For California Residents – The arbitration provision is amended to state the following: (1) Pursuant to California Civil Code sections
51.7 (Ralph Civil Rights Act) and 52.1 (Bane Civil Rights Act), the option to enter into arbitration is solely at Your discretion. If You
and We mutually agree, this Plan provides for binding arbitration if there is an unresolved dispute between You and Us concerning
this Plan. Any dispute on the application of this arbitration provision will be made by the local court of law in the county and state
where You live. Notwithstanding this arbitration provision, You are not prohibited from bringing an action in Small Claims Court to
resolve Your dispute. You agree that any dispute or litigation will be on Your own behalf and not on behalf of or incorporating any
class.
Under this Arbitration provision, You give up Your right to resolve any dispute arising from this Plan by a judge and/or a jury. In
arbitration, a group of three arbitrators (each of whom is an independent, neutral third party) will give a decision after hearing
Your and Our positions. The decision of a majority of the arbitrators will determine the outcome of the arbitration and the decision
of the arbitrators shall be final and binding and cannot be reviewed or changed by, or appealed to, a court of law. The arbitrators
shall not have the power to commit errors of law or legal reasoning, and the award may be vacated or corrected on appeal to a
court of competent jurisdiction of any such error.

To start arbitration, either You or We must make a written demand to the other party for arbitration. This demand must be made
within 1 year of the earlier of the date the breakdown occurred or the dispute arose or the applicable statute of limitations period,
whichever is longer. You and We will each separately select an arbitrator. The two arbitrators will select a third arbitrator called an
“umpire.”
Unless otherwise agreed to by You and Us, the arbitration will take place in the county and state in which You live. The arbitration
shall be governed by the California Arbitration Act (California Code of Civil Procedures 1280 et. seq.) and the Consumer Legal
Remedies Act (California Civil Code (1750 et. seq.). The laws of the state of California govern all matters arising out of or relating
to this Plan and all transactions contemplated by this Plan, including, without limitation, the validity, interpretation, construction,
performance, and enforcement of this Plan. All costs and expenses of the arbitration will be shared equally by You and Us.
All fees and costs charged to You under this provision shall be waived if You are an indigent consumer. “Indigent consumer” means a
person having a gross monthly income that is less than 300% of the federal poverty guidelines. If You are determined to be an
indigent consumer all provisions of California Code of Civil Procedure §1284.3 apply.

This arbitration provision does not prohibit a California resident from following the process to resolve complaints as outlined by
the California Bureau of Electronic and Appliance Repair (BEAR). To learn more about this process, You may contact BEARHFTI at
(916) 999-2041, or You may write to BEARHFTI 4244 S. Market Ct. Ste. D, Sacramento, CA 95834, or You may visit their website at
www.bearhtfi.ca.gov

CONDITIONS – Section 8 Cancellation is amended as follows:
For all products other than home appliances and home electronic products, the Cancellation provision is amended as follows: If
the Plan is canceled: (a) within 60 days of the receipt of this Plan, You shall receive a full refund of the price paid for the Plan
provided no service has been performed, or(b) after 60 days, You will receive a pro rata refund, less the cost of any service received.

Colorado
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Connecticut
Conditions – Section 1 Plan Terms is amended as follows: The expiration date of this Plan shall automatically be extended by the
duration that the product is in Our custody while being repaired. In the event of a dispute with the Administrator, You may contact
The State of Connecticut, Insurance Department, PO Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written
complaint must contain a description of the dispute, the purchase price of the Product, the cost of repair of the Product and a copy
of the Plan.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
The State of Connecticut has established a process to settle disputes arising from service contracts as outlined in CGS 42-260 et. al.
If You purchase this Plan in Connecticut, a written complaint may be mailed to: State of Connecticut, Insurance Department, P.O.
Box 816, Hartford, CT 06142-0186, Attention: Consumer Affairs. The written complaint must contain a description of the dispute,
the Plan price, the cost of repair of the Product and a copy of this Plan.
CONDITIONS – Section 8 Cancellation is amended as follows:
You may cancel this Plan if You return the Product or the Product is sold, lost, stolen, or destroyed. If We cancel this Plan for nonpayment, We must provide You with a written notice at least 10 days prior to cancellation at Your last known address, with the
effective date for the cancellation and the reason for cancellation. If We cancel this Plan for any other reason, We must provide
You with a written notice at least 30 days prior to cancellation at Your last known address, with the effective date for the
cancellation and the reason for cancellation.

District of Columbia
CONDITIONS – Section 8 Cancellation is deleted in its entirety and replaced with the following: You may cancel this Plan by
informing the Selling Retailer of Your cancellation request within 30 days of the purchase of the Plan and You will receive a 100%
refund of the full purchase price of Your Plan if no claim has been made. If You do not receive the refund within 45 days, a 10%
penalty per month shall be added to the refund. If Your cancellation request is made more than 30 days from the date of purchase
or a claim has been made, You will receive a pro-rata refund of the Plan purchase price, minus the cost of repairs made (if any),
and minus an administrative fee not to exceed $25 or 10% of the Plan purchase price, whichever is less, unless otherwise provided
by state law. The cancellation provisions in this Plan only apply to the original purchaser of this Plan. Any refund due to You will
be credited to any outstanding balance of Your account, and the excess, if any shall be refunded to You.

We may not cancel this Plan except for fraud, material misrepresentation or non-payment of the Plan purchase price by You. If We
cancel this Plan, We must provide You with a written notice at least 15 days prior to cancellation at Your last known address, with
the effective date for the cancellation and the reason for cancellation. If We cancel this Plan, You will receive a refund based upon
100% of the unearned pro-rata Plan purchase price.

Florida
The rate charged for this Plan is not subject to regulation by the Florida Office of Insurance Regulation.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety.
CONDITIONS – Section 8 Cancellation is amended as follows:
The Plan shall be canceled by Us for fraud or material misrepresentation, including but not limited to rental use. Unauthorized
repair or replacement of covered equipment shall result in the cancellation of the Plan by Us. In the event of cancellation by Us,
written notice of cancellation shall be mailed to You not less than 60 days before cancellation is effective.
This Plan can be canceled by You at any time for any reason by emailing, mailing, or delivering to Us notice of cancellation. If the
Plan is canceled: (a) within 30 days of the receipt of the Plan, You shall receive a full refund of the price paid for the Plan provided
no service has been performed, or (b) after 30 days, You will receive a refund based on 100% of unearned pro rata premium less
any claims that have been paid or less the cost of repairs made by Us. If We cancel the Plan, the return premium is based upon
100% of the unearned pro rata premium.

Georgia
IF YOUR PRODUCT NEEDS REPAIR is amended as follows: The bolded sentence is revised to read “COVERAGE UNDER THIS PLAN
MAY BECOME VOID IF YOU MAKE UNAUTHORIZEDREPAIRS.”
WHAT IS NOT COVERED is amended as follows: This Plan excludes coverage for incidental and consequential damages and preexisting conditions only to the extent such damages or conditions are known to You or reasonably should have been known to You.
The phrase “LESS CLAIMS PAID” is deleted from the paragraph that begins with “SHOULD THE MANUFACTURER OF YOUR
PRODUCT BECOME INSOLVENT…”
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety.
CONDITIONS – Section 8 Cancellation is amended as follows:
The cancellation shall be in writing and shall conform to the requirements of Code 33-24-44. You may cancel at any time upon
demand and surrender of the Plan and We shall refund the excess of the consideration paid for the Plan above the customary short
rate for the expired term of the Plan.

Hawaii
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Illinois
Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative after
the effective date of this Plan.

Maine
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Massachusetts
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Maryland
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Michigan
CONDITIONS – Section 1 Plan Terms is amended as follows:
If performance under this Plan is interrupted because of a strike or work stoppage at Our place of business, the effective period of
the Plan shall be extended for the period of the strike or work stoppage.

Minnesota
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

Missouri
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.
CONDITIONS – Section 9 Insurance is amended as follows: “A claim submitted to the insurer may include a claim of the unearned
premium in the event of a cancellation”.

Montana
Conformity with Montana statutes. The provisions ofthis policy conformto the minimumrequirements of Montana law and control
over any conflicting statutes of any state in which the inured resides on or after the effective date of this policy.
CONDITIONS – Section 8 Cancellation is amended as follows:
The Obligor shall mail a written notice to the Plan holder at the last-known address of the Plan holder contained in the records of
the provider at least 5 days prior to the cancellation by the Obligor. Prior notice is not required if the reason for cancellation is
nonpayment of the Plan purchase price, a material misrepresentation by the You to the Obligor, or a substantial breach of duties
by the Plan holder relating to the Covered Product or its use. Any cancellation notice must state the effective date and reason for
the cancellation.

Nebraska
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety and replaced with the following:
Notwithstanding anything in this Plan to the contrary, if You and We mutually agree at the time of loss, this Plan provides for
arbitration if there is an unresolved dispute between You and Us concerning this Plan. You agree not to participate as a class
representative or class member in any class action litigation, any class arbitration, or any consolidation of individual arbitrations. In
arbitration, a group of three arbitrators (each of whom is an independent, neutral third party) will give a decision after hearing
Your and Our positions. The decision of a majority of the arbitrators will determine the outcome of the arbitration and the decision
of the arbitrators shall not be binding upon You. Any dispute on the application of this arbitration provision will be made by the
local court of law in the county and state where You live. Notwithstanding this arbitration provision, You are not prohibited from
bringing an action in Small Claims Court to resolve Your dispute.

The Consumer Arbitration Rules of the American Arbitration Association (www.adr.org) will apply to any arbitration under this
Plan. To start arbitration, either You or We must make a written demand to the other party for arbitration. This demand must be
made within 1 year of the earlier of the date the loss occurred or the dispute arose or the applicable statute of limitations period,
whichever is longer. You and We will each separately select an arbitrator. The two arbitrators will select a third arbitrator called an
“umpire.” All costs and expenses of the arbitration will be shared equally by You and Us. Unless otherwise agreed to by You and
Us, the arbitration will take place in the county and state in which You live. The procedural rules for arbitration shall be governed
by the Federal Arbitration Act (9 U.S.C.A. § 1 et. seq.) and not by any state law concerning arbitration. The rules of the American
Arbitration Association (www.adr.org) will apply to any arbitration under this Plan.

Nevada
IF YOUR PRODUCT NEEDS REPAIR is amended as follows: The bolded sentence is deleted.
EMERGENCY SERVICE is amended to include:
If Your covered Failure results in a loss of heating, cooling, or electrical power to Your air conditioner or refrigerator/freezer, repairs
on Your Product will commence within 24 hours after You report Your claim. If We determine that repairs cannot practicably be
completed within 3 calendar days after the report of the claim, then We will provide a status report to You.
WHAT IS NOT COVERED is amended as follows: This Plan excludes coverage for incidental and consequential damages and preexisting conditions only to the extent such damages or conditions are known to You or reasonably should have been known to You.
CONDITIONS – Section 8 Cancellation is deleted in its entirety and replaced with the following:
If You decide to cancel this Plan within 30 days of purchase, You are entitled to a 100% refund of the Plan purchase price. If You
cancel this Plan after 30 days from purchase, You will receive a pro-rata refund based on the days remaining. If We fail to pay the
cancellation refund within 45 days of Your written request, We will pay You a penalty of 10% of the Plan purchase price for each
30-day period or portion thereof that the refund and any accrued penalties remain unpaid. If this Plan is canceled by Us, no
cancellation may become effective until at least 15 days after the notice of cancellation is mailed to You. This Plan shall not be
cancelled by Us unless You have committed fraud or material misrepresentation in obtaining this Plan or in presenting a claim for
service thereunder. Regardless of who cancels the Plan, the cost of claims paid, or services provided will not be deducted from any
refund issued.

New Hampshire
In the event You do not receive satisfaction under this Plan, You may contact the New Hampshire Insurance Department, 21 South
Fruit Street, Concord, NH 03301, (603) 271-2261.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
The following language is added: All arbitration or dispute resolution in New Hampshire is subject to and will not impede any
consumer rights as provided for under New Hampshire RSA 542.

New Jersey
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan.

New Mexico
CONDITIONS – Section 8 Cancellation is deleted and replaced with the following:
You, as the original purchaser of this Plan, may cancel this Plan for any reason at any time by informing the selling dealer/retailer
of Your cancellation request within 30 days of the purchase of the Plan and You will receive a 100% refund of the full purchase
price of the Plan. If You cancel after 30 days of receipt of Your Plan, You will receive a pro-rata refund of the purchase price of the
Plan paid based on the time remaining on Your Plan. No fees or past claims will be deducted from the refund, and the refund will
be sent to You within 30 business days from the cancellation request. If You do not receive a full refund or credit within 60 days,
a 10% penalty for each 30-day period or portion thereofshall be applied to a refund. If this Plan has been in force for a period of
70 days, We may not cancel before the expiration of the Plan term or 1 year, whichever occurs first, unless: 1) You fail to pay any
amount due; 2) You are convicted of a crime which results in an increase in the service required under the Plan; 3) You engage in
fraud or material misrepresentation in obtaining this Plan; or 4) You commit any act, omission, or violation of any terms of this
Plan after the effective date of this Plan which substantially and materially increase the service required under this Plan.

New York
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 30 days after You cancel the Plan.

North Carolina
The purchase of this Plan is not required either to purchase or to obtain financing for Your Product.
CONDITIONS – Section 8 Cancellation is amended as follows: “We may not cancel this Plan except for fraud, material
misrepresentation or non-payment by You, or if required to do so by a regulatory authority. Notice of such cancellation will be in
writing and given at least thirty (30) days prior to cancellation. If We cancel, You will receive a pro-rata refund on funds paid based
on the time remaining on Your Plan.” Is deleted and replaced with We may not cancel this Plan except for non-payment by You or
for violation of any of the terms and conditions of the Plan.

Ohio
CONDITIONS – Section 9 Insurance is amended as follows: “A claim submitted to the insurer may include a claim of the unearned
premium in the event of a cancellation”.

Oklahoma
Coverage afforded under this Plan is not guaranteed by the Oklahoma Insurance Guaranty Association.Oklahoma service warranty
statutes do not apply to commercial use referencesin this Plan.
CONDITIONS – Section 8 Cancellation is deleted in its entirety and replaced with the following:
You may cancel this Plan at any time by surrendering it or providing written notice to the Selling Retailer at the address where You
purchased this Plan. You may also cancel this Plan by surrendering it or providing written notice to the Administrator at the address
listed above. You may cancel this Plan for any reason. In the event You cancel this Plan within 30 days of receipt of the Plan, You
shall receive a full refund of any payments made by You under this Plan. In the event You cancel this Plan after 30 days of receipt
of the Plan, You shall receive a refund based upon 100% of the unearned pro-rata Plan purchase price less an administrative fee
not to exceed 10% of the unearned pro-rata Plan purchase price or $25, whichever is less, and less the cost of claims paid. We may
not cancel this Plan except for fraud, material misrepresentation or non-payment by You; or if required to do so by any regulatory
authorization. If We cancel this Plan, You shall receive a refund of 100% of the unearned pro-rata Plan purchase price. We may
not cancel this Plan without providing You with written notice at least 30 days prior to the effective date of cancellation. Such
notice shall include the effective date of cancellation and the reason for cancellation.

Oregon
NOTICE – Sentence (2) is deleted.
EMERGENCY SERVICE – is deleted in its entirety and replaced with the following:
Emergency service is available. In the event You require an emergency repair when the Administrator’s office is not open, you may
initiate the repair(s) prior to the Administrator’s authorization. However, You must notify the Administrator as soon as possible
when the Administrator’s office opens. The Administrator will only reimburse Your costs if You comply with the Administrator’s
documentation requirements and the repair arose from a Failure covered under the terms and conditions of the Plan.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety.

South Carolina
If You have any questions regarding this Plan, or a complaint against the Obligor, You may contact the South Carolina Department
of Insurance at 1201 Main Street, Suite 1000, Columbia, South Carolina 29201, (803) 737-6160.
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after return of the Plan to Us.

Texas
Unresolved complaints concerning a Provider or questions concerning the registration of a Plan Provider may be addressed to the
Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, telephone number (512) 463-6599 or (800)
803-9202.
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after return of the Plan to Us.
CONDITIONS – Section 9 Insurance is amended as follows:
You may apply for reimbursement directly to the insurer if a refund or credit is not paid before the 46th day after the date on which
the Plan is returned to the Provider.

Utah
This Plan is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance
Department. Coverage afforded under this Plan is not guaranteed by the Utah Property and Casualty Guaranty Association.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety and replaced with the following:
Any matter in dispute between You and Us may be subject to arbitration as an alternative to court action pursuant to the rule of
The American Arbitration Association or other recognized arbitrator, a copy of which is available on request from Us. Any decision
reached by arbitration shall be binding upon both You and Us. The arbitration award may include attorney’sfees if allowed by state
law and may be entered as a judgment in any court of proper jurisdiction.
CONDITIONS – Section 8 Cancellation is amended as follows:
We may cancel this Plan due to the following reasons:
• Non-payment of the Plan purchase price;
• Material misrepresentation;
• Substantial change in the risk assumed, unless We should have reasonably foreseen the change or contemplated the risk
at Plan inception; and/or
• Substantial breaches of contractual duties, conditions, or warranties.
If We cancel this Plan due to material misrepresentation, substantial change in risk or substantial breach of contractual duties, You
will be notified 30 days prior to cancellation. If We cancel this Plan due to nonpayment, You will be notified 10 days prior to Plan
cancellation. Any cancellation notice must state the effective date and reason for the cancellation.

Vermont
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
All references to the state of “Illinois” are replaced with “Vermont”.

Virginia
If any promise made in this Plan has been denied or has not been honored within 60 days after Your request, You may contact
the Virginia Department of Agriculture and Consumer Services, Office of Charitable and Regulatory Programs at
www.vdacs.virginia.gov/food-extended-service-contract-providers.shtml to file a complaint.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
All references to the state of “Illinois” are replaced with “Virginia”.
CONDITIONS – Section 8 Cancellation is amended as follows:
We must provide You with a written notice at least 21 days prior to cancellation at Your last known address, with the effective date
for the cancellation and the reason for cancellation.

Washington
Exclusions from coverage are limited to those expressly stated under the WHAT IS NOT COVERED section above.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
All references to the state of “Illinois” are replaced with “Washington”.
CONDITIONS – Section 8 Cancellation is amended as follows:
A 10% penalty per month will be added to a refund that is not made within 30 days of Your return of the Plan. These provisions
apply only to the original purchaser of the Plan. In the event We cancel this Plan, We will mail a written notice to You at Your last
known address at least 21 days prior to cancellation with the effective date for the cancellation and the reason for cancellation.
CONDITIONS – Section 9 Insurance is deleted and replaced with:
This is the entire Plan between You and the Obligor, and no representation, promise or condition not contained herein shall
modify these items. The Selling Retailer is not a party to this Plan.

Wisconsin
THIS CONTRACT IS SUBJECT TO LIMITED REGULATION BY THE OFFICE OF THE COMMISSIONER OF INSURANCE.
WHAT IS NOT COVERED is amended as follows:
Exclusion (R) UNAUTHORIZED REPAIR is deleted.
CONDITIONS – Section 7 Dispute Resolution – Arbitration is deleted in its entirety.
CONDITIONS – Section 8 Cancellation is amended as follows:
This Plan shall not be canceled due to unauthorized repair of the covered equipment, unless We are prejudiced by Your failure to
obtain such authorization. If this Plan is canceled, no deduction shall be made from the refund for the cost of any service received.
A 10% penalty per month shall be added to a refund that is not paid or credited within 45 days after You cancel the Plan. In the
event Your Product is total loss, You may cancel this Plan and receive a pro-rata refund of the Plan purchase price, less any claims
paid. No cancellation fee will be charged.
CONDITIONS – Section 9 Insurance is amended as follows:
If the Provider ceases to operate, becomes insolvent or otherwise financially impaired, You may file a claim directly with the Service
Contract reimbursement insurer for reimbursement.

Wyoming
CONDITIONS – Section 7 Dispute Resolution – Arbitration is amended as follows:
Arbitration can only be final and binding if agreed to by the parties involved, in a separate written agreement.
These terms & conditions are available by calling (800) 800-6132 to have a copy mailed to You.