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Successful Support

Here at OntheMUV, we care about providing the most effective help for each of our customers. We have a modernized helpdesk system that takes care of every need!

 If you have any questions regarding the miniTREAD®, please do not hesitate to call us at (310) 873-3133. We have operators available Monday through Friday from 10:00am—6:00pm CT. To further assist you, we have a 24/7 live chatbot that answers FAQs! We will continue to release additional support videos and be sure to always check our FAQ section below for useful tips! You may also email us at any time at

Things to Keep in Mind:

  • Where’s the remote? You’ll find the remote tucked into a pocket packed securely within the center piece of Styrofoam.
  • Positioning: Make sure your knees are LOWER than your hips. We want you to feel engagement of your calves, quads, hamstrings and core but not your hips.
  • Speed: Start out slowly. Keep your speed between .9 and 1.3mph. This lets you remain easily conversational without being winded.
  • Muscle Engagement: These speeds sound slow, but because the miniTREAD is motorized and you are seated, it feels like a cross between a bicycle and a treadmill. Try lifting your legs higher as you step for a more intense experience!  

Click to the Chat icon on any page to chat with a live rep!


Frequently Asked Questions